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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

26 June 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'


Read more at: Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation
Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

31 May 2018

by Abdul Rauf Khan, Mohamed Zaki, Henrik Schiøler, and Murat Kulahci. The paper was accepted at 'The 22nd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD)', a leading international conference in the areas of knowledge discovery and data mining (KDD). In this paper, Mohamed and co-authors propose a novel strategy for data mining based on partitioning of the feature space through Voronoi tessellation and Genetic Algorithm, where the latter is applied to solve a combinatorial optimization problem.


Read more at: Customer Experience Analytics: Dynamic Customer-Centric Model
Customer Experience Analytics: Dynamic Customer-Centric Model

Customer Experience Analytics: Dynamic Customer-Centric Model

31 May 2018

In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ data


Read more at: Redistributed Manufacturing and the Impact of Big Data
Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

31 May 2018

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779


Read more at: Webinar - Wearable Sensor Technology and Business
Webinar - Wearable Sensor Technology and Business

Webinar - Wearable Sensor Technology and Business

3 May 2018

9 April 2018 - Wearable Sensor Technology and Business, by Benjamin Lucas


Read more at: Caterpillar Parts and Service Operations Summit
Caterpillar Parts and Service Operations Summit

Caterpillar Parts and Service Operations Summit

30 April 2018

Dr Mohamed Zaki delivered a presentation on ‘Service Innovation in the Digital Era’ in the Caterpillar Parts and Service Operations Summit organised last week in Dubai


Read more at: Cambridge Service Alliance hosts the Service Community Event
Cambridge Service Alliance hosts the Service Community Event

Cambridge Service Alliance hosts the Service Community Event

27 April 2018

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.


Read more at: Moments of Truth in Services: AI-Neuro-marketing Perspective

Moments of Truth in Services: AI-Neuro-marketing Perspective

The future of customer experience will be frictionless, seamless, and tailored to specific parts of the customer's journey. Thus, organisations are seeking to experiment new technologies such as wearable, biometrics, eye-tracking to improve customer experience while reducing friction during key...


Read more at: CDBB Award to Mohamed Zaki and Ben Lucas

CDBB Award to Mohamed Zaki and Ben Lucas

26 February 2018

Ben Lucas and Mohamed Zaki have been awarded one of the Mini-Projects funded from the Centre for Digital Built Britain. The project is on ancillary sensing for building information modelling.


Read more at: High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach
High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

21 February 2018

February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues