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Read more at: MSI Award for Customer Attrition Prevention with Artificial Intelligence project
MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

5 July 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

Read more at: Customer Satisfaction Scores Hide Problems
Customer Satisfaction Scores Hide Problems

Customer Satisfaction Scores Hide Problems

15 June 2017

Marketing Week Article by Mohamed Zaki, 12 June 2017, on Customer Satisfaction Scores.

Read more at: RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan
RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan

RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan

31 May 2017

Special Session: Re-Distributed Manufacturing – Pathway to Impact UK and Global Perspectives, May 3rd - 5th, 2017, Taichung, Taiwan ROC

Read more at: Dr Mohamed Zaki appointed as Deputy Director of the Cambridge Service Alliance
Dr Mohamed Zaki appointed as Deputy Director of the Cambridge Service Alliance

Dr Mohamed Zaki appointed as Deputy Director of the Cambridge Service Alliance

22 May 2017

Dr Mohamed Zaki has been appointed as Deputy Director of the Cambridge Service Alliance (CSA).

Read more at: Customer Experience Analytics - Data Insights Cambridge Event
Customer Experience Analytics - Data Insights Cambridge Event

Customer Experience Analytics - Data Insights Cambridge Event

22 February 2017

Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016

Read more at: What is Servitization in Manufacturing Webinar
What is Servitization in Manufacturing Webinar

What is Servitization in Manufacturing Webinar

22 February 2017

Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.

Read more at: Service Consumer's Exeperience Analytics

Service Consumer's Exeperience Analytics

Creating a strong customer experience is a strategic priority for organizations. Companies are leveraging new technologies such as mobile applications, social media platforms, virtual reality, drones and the Internet of Things to provide smart services and enable a seamless customer experience. The...

Read more at: Webinar on Classification of Noisy Data
Webinar on Classification of Noisy Data

Webinar on Classification of Noisy Data

13 February 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

Read more at: A Process for B2B Partnerships - designing to deliver capability across companies
A Process for B2B Partnerships - designing to deliver capability across companies

A Process for B2B Partnerships - designing to deliver capability across companies

26 January 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Read more at: Webinar - Customer Loyalty Predictive Model
Webinar - Customer Loyalty Predictive Model

Webinar - Customer Loyalty Predictive Model

10 January 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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