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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Critical Incidents in Complex Service Contracts

Critical Incidents in Complex Service Contracts

21 July 2016

July paper on 'Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention' by Chara Makri and Andy Neely


Read more at: Service in the Platform Context
Service in the Platform Context

Service in the Platform Context

20 June 2016

June paper on 'Service in the Platform Context: A review of the state of the art' by Xia Han, Veronica Martinez and Andy Neely


Read more at: Global Engineering Services Paper Accepted to JOM
Global Engineering Services Paper Accepted to JOM

Global Engineering Services Paper Accepted to JOM

26 May 2016

Andy Neely had a paper accepted for publication in the Journal of Operations Management - Zhang, Y.; Gregory, M.J. and Neely, A.D. (2016) “Global Engineering Services: Shedding Light on Network Capabilities”, Journal of Operations Management, 42–43, March, pp. 80–94.


Read more at: Facilitating co-creation in living labs: The JOSEPHS study
Facilitating co-creation in living labs: The JOSEPHS study

Facilitating co-creation in living labs: The JOSEPHS study

16 May 2016

May paper on 'Facilitating co-creation in living labs: The JOSEPHS study', by Katharina Greve, Veronica Martinez, Julia Jonas, Andy Neely and Kathrin Möslein


Read more at: Engineering Services - Unpacking Value Exchange
Engineering Services - Unpacking Value Exchange

Engineering Services - Unpacking Value Exchange

3 May 2016

April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez


Read more at: Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems
Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

23 November 2015

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu


Read more at: Making and Sustaining the Shift to Services in the Animal Health Industry
Making and Sustaining the Shift to Services in the Animal Health Industry

Making and Sustaining the Shift to Services in the Animal Health Industry

21 May 2015

The May 2015 Monthly Paper, on 'Making and Sustaining the Shift to Services in the Animal Health Industry' by Veroncia Martinez, Veronique Pouthas and the Shift to Services Team.


Read more at: Capability-Based View of Service Transitions
Capability-Based View of Service Transitions

Capability-Based View of Service Transitions

30 April 2015

The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely


Read more at: Business Model Innovations in Health Care
Business Model Innovations in Health Care

Business Model Innovations in Health Care

27 March 2015

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka Visnjic


Read more at: Society’s Grand Challenges: What Role for Services?
Society’s Grand Challenges: What Role for Services?

Society’s Grand Challenges: What Role for Services?

27 March 2015

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues