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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Divine Innovation: Religion and Service Provision by Religious Organizations in India
Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

27 March 2015

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty


Read more at: Another Performance Paradox? A refined view on the performance impact of servitization
Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

27 March 2015

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten


Read more at: Complexity in Services: an interpretative framework
Complexity in Services: an interpretative framework

Complexity in Services: an interpretative framework

27 March 2015

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy Neely


Read more at: Organising Servitization: an in-depth case study
Organising Servitization: an in-depth case study

Organising Servitization: an in-depth case study

27 March 2015

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy Neely


Read more at: Using Smart Objects to build the Internet of Things
Using Smart Objects to build the Internet of Things

Using Smart Objects to build the Internet of Things

27 March 2015

September 2012 paper on 'Using Smart Objects to build the Internet of Things' by Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlane


Read more at: Factors Influencing Service Complexity
Factors Influencing Service Complexity

Factors Influencing Service Complexity

27 March 2015

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.


Read more at: Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises
Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

27 March 2015

The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn Parry


Read more at: Managing Decision-Making and Cannibalization for Parallel Business Models
Managing Decision-Making and Cannibalization for Parallel Business Models

Managing Decision-Making and Cannibalization for Parallel Business Models

26 March 2015

The July 2013 paper on 'Managing Decision-Making and Cannibalization for Parallel Business Models' by Chander Velu and Philip Stiles


Read more at: Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts
Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

26 March 2015

The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely


Read more at: Systems Architectures and Innovation
Systems Architectures and Innovation

Systems Architectures and Innovation

26 March 2015

The July 2014 Paper on 'Systems Architectures and Innovation: The Modularity-Integrality Framework' by Stefano Miraglia


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.