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Read more at: Capability-Based View of Service Transitions
Capability-Based View of Service Transitions

Capability-Based View of Service Transitions

30 April 2015

The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely

Read more at: Webinar - Business Model Innovation in an Emerging Ecosystem
Webinar - Business Model Innovation in an Emerging Ecosystem

Webinar - Business Model Innovation in an Emerging Ecosystem

22 April 2015

Dr Claire Weiller presents a Webinar on Business Model Innovation in an emerging ecosystem, using Electric Vehicles diffusion as case studies.

Read more at: Podcasts - Big Data and Analytics
Podcasts - Big Data and Analytics

Podcasts - Big Data and Analytics

14 April 2015

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed Zaki

Read more at: Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data
Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

14 April 2015

The six burning questions for firms looking to make money from big data In this article reported in the Telegraph on 10 April 2015, Andy Neely asks how firms should go about reaping the potential financial rewards of big data.

Read more at: Business Model Innovations in Health Care
Business Model Innovations in Health Care

Business Model Innovations in Health Care

27 March 2015

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka Visnjic

Read more at: Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

27 March 2015

The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John Mills

Read more at: Society’s Grand Challenges: What Role for Services?
Society’s Grand Challenges: What Role for Services?

Society’s Grand Challenges: What Role for Services?

27 March 2015

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely

Read more at: The Impact of Contract Type on Service Provider Information Requirements
The Impact of Contract Type on Service Provider Information Requirements

The Impact of Contract Type on Service Provider Information Requirements

27 March 2015

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely

Read more at: Divine Innovation: Religion and Service Provision by Religious Organizations in India
Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

27 March 2015

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty

Read more at: Another Performance Paradox? A refined view on the performance impact of servitization
Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

27 March 2015

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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