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Read more at: Webinar - A Capability-Based View of Service Transitions
Webinar - A Capability-Based View of Service Transitions

Webinar - A Capability-Based View of Service Transitions

8 July 2015

by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.

Read more at: Is Big Data still big news?
Is Big Data still big news?

Is Big Data still big news?

1 July 2015

Article by Mohamed Zaki on the University of Cambridge Research Discussion pages. 30 June 2015

Read more at: The Future of Servitization: Technologies that will make a difference
The Future of Servitization: Technologies that will make a difference

The Future of Servitization: Technologies that will make a difference

1 July 2015

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.

Read more at: Webinar - Through-Life Accountability
Webinar - Through-Life Accountability

Webinar - Through-Life Accountability

10 June 2015

June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services

Read more at: June 2015 Newsletter
June 2015 Newsletter

June 2015 Newsletter

1 June 2015

The June edition of the Cambridge Service Alliance Newsletter

Read more at: Annual Report 2014
Annual Report 2014

Annual Report 2014

1 June 2015

The Annual Report 2014 for the Cambridge Service Alliance

Read more at: Alliance Research presented at IfM PhD Conference
Alliance Research presented at IfM PhD Conference

Alliance Research presented at IfM PhD Conference

26 May 2015

Alliance researchers have presented their research at the IfM PhD Conference.

Read more at: Making and Sustaining the Shift to Services in the Animal Health Industry
Making and Sustaining the Shift to Services in the Animal Health Industry

Making and Sustaining the Shift to Services in the Animal Health Industry

21 May 2015

The May 2015 Monthly Paper, on 'Making and Sustaining the Shift to Services in the Animal Health Industry' by Veroncia Martinez, Veronique Pouthas and the Shift to Services Team.

Read more at: Podcast - Capability-Based View of Service Transitions
Podcast - Capability-Based View of Service Transitions

Podcast - Capability-Based View of Service Transitions

21 May 2015

In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services into their product offering.

Read more at: The Service Community Conference - Outcome Based Services
The Service Community Conference - Outcome Based Services

The Service Community Conference - Outcome Based Services

20 May 2015

Veronica Martinez presents at The Service Community Conference

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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