News

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie CarlsonIn this monthly paper the authors illustrate how by actively scanning their stakeholder networks, not-forprofit organizations can identify opportu…

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'The Webinar discusses the recent executive briefing from the Alliance, 'Seven Critical Success Factors in the Shift to Services’, which sets out a roadmap for making the shift to services journey. It identifies the seven crit…

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.Representatives from a range of UK manufac…

In this latest video by Dr Veronica Martinez she explains the need for servitization.Dr Veronica Martinez explains that UK manufacturing companies often cannot compete on price alone, while product differentiation is getting more difficult and expensive. Services are the key to creating a more diversified business and to building stronger customer …

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive BriefingDr Veronica Martinez, Cambridge Service AllianceIn this podcast Veronica outlines the problems for organisations who are embarking on the shift to services journey or who are already on this journ…

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoeti…

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel SmithA new Executive Briefing from the Alliance, 'Seven Critical Success Factors in the Shift to Services’, …

11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely Making the shift to service and solutions often involves business model innovation. In this webinar Andy Neely revisits original research conducted by the Cambridge Service Alliance which set out to answer the question - 'what capabilities do fi…

'From Processes to Promise: How complex service providers use business model innovation to deliver sustainable growth' - White Paper released at Service Week, 21 September 2011.Executive Summary:The ‘pure’ service sector represents three quarters of the developed world’s economy. Forty per cent of manufacturing firms sell services as well as produc…

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink'Why Do Servitized Firms Fail? A Risk-Based Explanation’Ornella Benedettini, Andy Neely, Morgan SwinkA major challenge for product manufacturers that move towards service provision is to understand  the attendant risk cons…

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.Case Study - A Transition Towards a Data-Driven Business Model (DDBM)- Dr Mohamed ZakiThis webinar from the Cambridge Service Alliance discusses the recent report…

The December 2015 Newsletter released from the Alliance.To view the Whole Newsletter Click here.In this issue:•December 2015 Newsletter•SERVICE WEEK 2015•Summary Podcast of Service Week 2015•Rolls Royce Keynote at Service Week 2015•ABB Keynote at Service Week 2015•Zoetis Keynote at Service Week 2015•Andy Neely talks about Service Week 2015•Academic…

Workshop on 'Manufacturing Analytics: The role of Big Data in the Future of Manufacturing' 1 February 2016, IfM, University of CambridgeMohamed Zaki, Philip Woodall and Andy Neely have been awarded a fund from Cambridge Big Data-EPSRC Collaborative Workshops Fund to run workshop about Manufacturing Analytics: The role of Big Data in the Future of …

Mohamed Zaki presented at the Rustat Confernece on Big Data on 30 September 2015.Mohamed Zaki recently gave a keynote speech at a Rustat Conference on Big Data. At the conference a group of experts from academia, government and industry addressed the opportunities and challenges presented by Big Data. The meeting was held with the collaboration of …

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents. [Report]'Succeeding through Service Innovation: a service perspective for education, research…