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The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy NeelyAlthough it is clear that turning to a service-oriented business model requires companies to deploy an adequate set of capabilities, there are concerns that manufacturers may not understand what distinctive capabilitie…

Dr Claire Weiller presents a Webinar on Business Model Innovation in an emerging ecosystem, using Electric Vehicles diffusion as case studies.20 April - Business Model Innovation in an Emerging Ecosystem: Electric Vehicles Diffusion - Dr Claire WeillerClaire discusses her research into Electric Vehicles and business models used, touching on both Cl…

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed ZakiListen to Mohamed's Podcast   I  Listen to Andy's PodcastIn the fast moving World of big data, firms big and small are increasingly looking to capitalise on the use of information to improve their business model and th…

The six burning questions for firms looking to make money from big data In this article reported in the Telegraph on 10 April 2015, Andy Neely asks how firms should go about reaping the potential financial rewards of big data. Extract below:"In the fast moving world of big data, firms big and small are increasingly looking to capitalise on the u…

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka VisnjicHealthcare is a fast evolving sector, where global trends force healthcare providers to adapt quickly their business models. This article focuses on the recent business model innovation of healthcare providers in Belgium and discusses their driver…

The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John MillsThe paper highlights challenges faced in translating client aspirations and fears into a complex service support contract and the potential benefits of understanding the clients’ full requirements, …

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely This paper explores the potential that diff erent forms of service off er in addressing the grand challenges that society faces - overpopulation, slow economic growth and sustainability. The paper identiö es ö ve diff erent forms of product-service system…

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely This paper explores the role of information in the servitization of manufacturing. Companies are moving from discrete provision of equipment and spare parts to long-term service contracts, which depe…

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar ChakravartyExtending economic analysis to the study of religion is not new and has been discussed by scholars from Adam Smith in the Wealth of Nations (1776) to Alfred Marshall in the Principles …

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten Case evidence and quantitative studies warn of the mixed impact of services on the financial performance for manufacturing firms. In this study we disentangle different aspects of servitiz…

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy NeelyThis paper explores the characteristics of service complexity. It identifies 76 potential factors that distinguish a complex from a simple service across the dimensions of: markets & products, technologies, production processes, adminis…

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy NeelyTransitioning towards service provision has been suggested as an advisable strategy for manufacturers responding to price competition. Servitization refers to the transition process of adding services into a goods-based offering, where the imp…

September 2012 paper on 'Using Smart Objects to build the Internet of Things' by Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlaneThe term Internet of Things (IoT) is a concept that encompasses a variety of technologies and research areas that aim to extend the existing internet to real world objects . Some of the potential…

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.The shift of manufacturers into services has been described as a process that involves the provision of services of increasing complexity. This paper analyses the characteristics of the suggested complex…

The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn ParryEnterprise Imaging is a way of providing a picture of a multi-organizational enterprise that provides products and/or service outputs. This paper describes the research basis for the imag…