News

JSR Paper Awards for Mohamed Zaki

15 July 2015

Presentation of two awards for Journal of Service Research Paper to Dr Mohamed Zaki

Webinar - A Capability-Based View of Service Transitions

8 July 2015

by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.

Is Big Data still big news?

1 July 2015

Article by Mohamed Zaki on the University of Cambridge Research Discussion pages. 30 June 2015

The Future of Servitization: Technologies that will make a difference

1 July 2015

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.

Webinar - Through-Life Accountability

10 June 2015

June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services

June 2015 Newsletter

1 June 2015

The June edition of the Cambridge Service Alliance Newsletter

Annual Report 2014

1 June 2015

The Annual Report 2014 for the Cambridge Service Alliance

Alliance Research presented at IfM PhD Conference

26 May 2015

Alliance researchers have presented their research at the IfM PhD Conference.

Making and Sustaining the Shift to Services in the Animal Health Industry

21 May 2015

The May 2015 Monthly Paper, on 'Making and Sustaining the Shift to Services in the Animal Health Industry' by Veroncia Martinez, Veronique Pouthas and the Shift to Services Team.

Podcast - Capability-Based View of Service Transitions

21 May 2015

In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services into their product offering.