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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer
EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

EPSRC Grant: OMMS - Wireless Micro-Factor that will treat people with Cancer

21 November 2017

OMMS: the wireless micro-factory that will treat people with cancer Building Service Business Model Innovation


Read more at: Keynote at Human Side of Service Engineering Conference

Keynote at Human Side of Service Engineering Conference

24 August 2017

Dr. Veronica Martinez gave a keynote speech on the 18th July in the AHFE- The Human Side of Service Engineering Conference at CA, US.


Read more at: Webinar - Exploring the Journey to Services - Veronica Martinez
Webinar - Exploring the Journey to Services - Veronica Martinez

Webinar - Exploring the Journey to Services - Veronica Martinez

13 June 2017

12 June 2017 - Exploring the Journey to Services - Veronica Martinez


Read more at: Bridging the Co-Creation Gap
Bridging the Co-Creation Gap

Bridging the Co-Creation Gap

15 May 2017

May Paper Release on ‘Bridging the Co-creation Gap Between Co-creators, Companies and Living Lab’ by Katharina Greve, Veronica Martinez and Andy Neely


Read more at: Business Ecosystems: Towards a Classification Model
Business Ecosystems: Towards a Classification Model

Business Ecosystems: Towards a Classification Model

20 April 2017

April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez


Read more at: Exploring the Journey to Services - Podcast Interview
Exploring the Journey to Services - Podcast Interview

Exploring the Journey to Services - Podcast Interview

28 March 2017

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.


Read more at: Exploring the Journey to Services
Exploring the Journey to Services

Exploring the Journey to Services

20 March 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.


Read more at: ServiceMax Webinar Introduced the Shift to Services Programme
ServiceMax Webinar Introduced the Shift to Services Programme

ServiceMax Webinar Introduced the Shift to Services Programme

28 February 2017

Introduction to the Shift to Services Executive Programme - Webinar


Read more at: A Process for B2B Partnerships - designing to deliver capability across companies
A Process for B2B Partnerships - designing to deliver capability across companies

A Process for B2B Partnerships - designing to deliver capability across companies

26 January 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.


Read more at: Ecosystems Value Framework Paper
Ecosystems Value Framework Paper

Ecosystems Value Framework Paper

12 December 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues