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Read more at: Community of Interest Meeting- 4th July 2018 at Perkins Caterpillar
Community of Interest Meeting- 4th July 2018 at Perkins Caterpillar

Community of Interest Meeting- 4th July 2018 at Perkins Caterpillar

26 August 2018

This was the second meeting in a series of three Cambridge Service Alliance Community of Interest meetings (May/July/November 2018).

Read more at: 2017 ACAM Customer Excellence Award
2017 ACAM Customer Excellence Award

2017 ACAM Customer Excellence Award

21 August 2018

Dr Mohamed Zaki received the Caterpillar's ACAM Customer Excellence Award

Read more at: Partner Workshop - Ecosystems for Digital Transformation
Partner Workshop - Ecosystems for Digital Transformation

Partner Workshop - Ecosystems for Digital Transformation

15 August 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Read more at: Mexican Forum for the Business Transformation
Mexican Forum for the Business Transformation

Mexican Forum for the Business Transformation

10 August 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Read more at: Blockchain in Customer Service Management
Blockchain in Customer Service Management

Blockchain in Customer Service Management

9 August 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Read more at: Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs
Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

24 July 2018

This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.

Read more at: Through-life engineering services – Adding business value through a common framework – Guide
Through-life engineering services – Adding business value through a common framework – Guide

Through-life engineering services – Adding business value through a common framework – Guide

24 July 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

Read more at: July Paper on 'Coopetition and Business Models' by Chander Velu
July Paper on 'Coopetition and Business Models' by Chander Velu

July Paper on 'Coopetition and Business Models' by Chander Velu

23 July 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

Read more at: July Webinar by Christoph Peters on Modular Service Structures for AI Services
July Webinar by Christoph Peters on Modular Service Structures for AI Services

July Webinar by Christoph Peters on Modular Service Structures for AI Services

9 July 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

Read more at: July Community of Interest Meeting
July Community of Interest Meeting

July Community of Interest Meeting

4 July 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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