skip to content
Home

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

News Subscribe to News

Read more at: March 2017 Newsletter
March 2017 Newsletter

March 2017 Newsletter

1 December 2016

March 2017 Alliance Newsletter

Read more at: Guest speaker on Data-Driven Business Model
Guest speaker on Data-Driven Business Model

Guest speaker on Data-Driven Business Model

30 November 2016

Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.

Read more at: Guest Article - Data-Driven Text Mining for CX Analytics in Services
Guest Article - Data-Driven Text Mining for CX Analytics in Services

Guest Article - Data-Driven Text Mining for CX Analytics in Services

30 November 2016

Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'

Read more at: EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards
EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

30 November 2016

Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.

Read more at: Classification of Noisy Data
Classification of Noisy Data

Classification of Noisy Data

29 November 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

Read more at: IET Award for Professor Andy Neely
IET Award for Professor Andy Neely

IET Award for Professor Andy Neely

21 November 2016

Andy Neely has been awarded the Viscount Nuffield Silver Medal for Services to Manufacturing by the IET (Institute of Engineering and Technology) Achievement Medal.

Read more at: Webinar - Data Diagnostic Tool
Webinar - Data Diagnostic Tool

Webinar - Data Diagnostic Tool

15 November 2016

November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki

Read more at: Podcast on Critical Incidents in Complex Service Contracts
Podcast on Critical Incidents in Complex Service Contracts

Podcast on Critical Incidents in Complex Service Contracts

9 November 2016

Podcast from Chara Makri on 'Critical incidents in complex service contracts: Safety challenges and means of prevention'

Read more at: Podcasts from Growing your Service Business in An age of Digital Disruption
Podcasts from Growing your Service Business in An age of Digital Disruption

Podcasts from Growing your Service Business in An age of Digital Disruption

7 November 2016

In a new series of podcasts from the Cambridge Service Alliance key speakers discuss their presentations from our one-day conference in October 2016 on ‘Growing your service business in an age of digital disruption’.

Read more at: Customer Loyalty Predictive Model Paper
Customer Loyalty Predictive Model Paper

Customer Loyalty Predictive Model Paper

1 November 2016

The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Contact us

 

Study at Cambridge

About the University

Research at Cambridge