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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely
Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely

Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely

6 September 2016

Highlights of the latest trends in the switch to services in manufacturing companies in 2016


Read more at: September 2016 Newsletter
September 2016 Newsletter

September 2016 Newsletter

2 September 2016

The September 2016 edition of the Cambridge Service Alliance Newsletter.


Read more at: Invited talk at the BMW Summer School 'Car as a Service'

Invited talk at the BMW Summer School 'Car as a Service'

16 August 2016

Invited talk to BMW Summer School on 'Car as a Service' by Florian Urmetzer.


Read more at: Caterpillar hosts Community of Interest Meeting
Caterpillar hosts Community of Interest Meeting

Caterpillar hosts Community of Interest Meeting

16 August 2016

The July Community of Interest Meeting, hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA


Read more at: JOM Paper Published on Global Engineering Services
JOM Paper Published on Global Engineering Services

JOM Paper Published on Global Engineering Services

16 August 2016

Global Engineering Services: Shedding Light on Network Capabilities was published in a special issue on Professional Service Operations Management (PSOM)


Read more at: EurOMA Workshop on Redistributed Manufacturing
EurOMA Workshop on Redistributed Manufacturing

EurOMA Workshop on Redistributed Manufacturing

16 August 2016

Redistributed Manufacturing Workshop hosted in Euroma Conference 2016


Read more at: Customer Experience Analytics - Marketing Science Institute Award
Customer Experience Analytics - Marketing Science Institute Award

Customer Experience Analytics - Marketing Science Institute Award

16 August 2016

Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.


Read more at: Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company
Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company

Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company

21 July 2016

Podcast by Katharina Greve and Veronica Martinez on her new joint research on Living Labs.


Read more at: Critical Incidents in Complex Service Contracts

Critical Incidents in Complex Service Contracts

21 July 2016

July paper on 'Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention' by Chara Makri and Andy Neely


Read more at: Webinar - Service in the platform context
Webinar - Service in the platform context

Webinar - Service in the platform context

19 July 2016

July Webinar on 'Service in the Platform Context: A review of the state of the art' by Xia Han