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Read more at: Webinar - Investigating risks of outcome-based service contracts from a provider's perspective
Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

11 April 2017

Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'

Read more at: Service Excellent Programme Delivered to Veolia
Service Excellent Programme Delivered to Veolia

Service Excellent Programme Delivered to Veolia

29 March 2017

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

Read more at: Exploring the Journey to Services - Podcast Interview
Exploring the Journey to Services - Podcast Interview

Exploring the Journey to Services - Podcast Interview

28 March 2017

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Read more at: Exploring the Journey to Services
Exploring the Journey to Services

Exploring the Journey to Services

20 March 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.

Read more at: Webinar - The Ecosystems Value Framework
Webinar - The Ecosystems Value Framework

Webinar - The Ecosystems Value Framework

13 March 2017

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer

Read more at: December 2016 Newsletter
December 2016 Newsletter

December 2016 Newsletter

1 March 2017

Find the latest news from the Alliance in the December 2016 Newsletter.

Read more at: Service platform design
Service platform design

Service platform design

1 March 2017

Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Denmark in January.

Read more at: Presentations to the ATOS for Gold programme
Presentations to the ATOS for Gold programme

Presentations to the ATOS for Gold programme

1 March 2017

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.

Read more at: Service and Solutions in an Age of Digitally Enabled Platforms
Service and Solutions in an Age of Digitally Enabled Platforms

Service and Solutions in an Age of Digitally Enabled Platforms

1 March 2017

Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask

Read more at: Service Week 2017 - Bridging to 'new' service technology
Service Week 2017 - Bridging to 'new' service technology

Service Week 2017 - Bridging to 'new' service technology

1 March 2017

Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.

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