News

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati AwardsMohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Se…

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester. The outcome o…

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'While we know that seamless customers’ journeys that span several channels are important, research on how firms can best manage and (re-) configure their customers’ journeys …

Katharina Greve attended the 25th Innovation and Product Development Management Conference (IPDMC) at the Faculty of Engineering, University of Porto, Portugal.Katharina Greve attended the 25th Innovation and Product Development Management Conference (IPDMC) at the Faculty of Engineering, University of Porto, Portugal. The conference paper ‘Co-crea…

11 June 2018 - High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy NeelyIn this webinar, Tim discusses the February Alliance paper. Deep neural networks (NNs) have caused great excitement due to the step-changes in performance they have delivered in a v…

In May, Veronica and her team worked very hard on the first practical phase of the project – the Codification of the Blockchain Prototype for the CAT/Perkins’ Supply Chain. The team started with a webinar presentation for the CAT team about the Blockchain platform technology and applications in services and operations. They moved fast to the diagno…

The OMMS micro-factory project lead by Dr Veronica Martinez made a great progress this month.The OMMS micro-factory project made a great progress this month, we started with a technical meeting to discuss the latest therapeutic treatments for curing cancer and the technology implications for building our wearable device and service business models …

Find out what the Cambridge Service Alliance have been doing and how you can get involved.The June 2018 Newsletter from the Cambridge Service Alliance.

The Cambridge Service Alliance (CSA) Community of Interest (CoI) inaugural programme of Open Innovation Workshops is designed to enable CSA industrial partners to explore potential solutions to future challenges arising from service transformation in the digital era. Industry partners benefit from working closely and dynamically with University of …

by Abdul Rauf Khan, Mohamed Zaki, Henrik Schiøler, and Murat Kulahci. The paper was accepted at 'The 22nd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD)', a leading international conference in the areas of knowledge discovery and data mining (KDD). In this paper, Mohamed and co-authors propose a novel strategy for data…

In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ dataCreating a strong customer experience is a strategic priority for organizations. Companies are leveraging new technologies such as mobile applications, social media platforms, virtual reality, drones and t…

Florian Urmetzer, Veronica Martinez and Andy Neely had a paper accepted for publication in the the Journal of Japanese Operations Management and Strategy - Urmetzer, F and Neely, A and Martinez, V (2018) LINKING FIRMS IN VALUE BUSINESS ECOSYSTEMS: TOWARDS A CLASSIFICATION MODEL. The Journal of Japanese Operations Management and StrategyThis paper c…

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779Digitalisation and the…

Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session on 9th April to introduce the Cambridge Service Alliance engagement program to CEMEX global networks. Mohamed spoke about the key trends of service innovation and digital enablement. 

In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering. Thispaperseeksempiricalvalidationofarevisedconceptualframework of‘servicetransitio…