News

Alliance researchers at the 2015 Academy of Management Conference, in Vancouver, British Columbia.The Academy of Management, Annual Meeting is considered one of the premier conference in the field attended by more than 10,000 academics, scholars, and professionals. This year’s meeting took place in Vancouver, British Columbia, Canada between August…

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge[download report]In this report the authors discuss the recent revolutionary changes in data-…

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely[Report]Research suggests that organisations are often less innovative with service provision than with product design, manufacture and sales. However, service companies account for 75 per cent of economic activity…

The Annual Report for 2012 from the Cambridge Service AllianceThe 2012 Annual report from the Alliance has been released, which summarises achievements from the research activities and outputs from 2012.  

Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.[ PODCAST ]Manufacturing firms will need to 'crystallise', 'commercialise' and 'push' services to their customers if they are to succeed at making a shift to services.In a recent paper, 'Making and Sustaining the Shift to Services in the Anim…

Presentation of two awards for Journal of Service Research Paper to Dr Mohamed ZakiCongratulations to Dr Mohamed Zaki who recently received two awards for his paper 'Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach', by Francisco Villarroel, Dr Charalampos Theodoulidis, Dr Jamie Burton, Prof Thorsten Gruber and…

by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practic…

Article by Mohamed Zaki on the University of Cambridge Research Discussion pages. 30 June 2015Read this article by Mohamed Zaki on Big Data.  Except below:People talk about ‘data being the new oil’, a natural resource that companies need to exploit and refine. But is this really true or are we in the realm of hype? Mohamed Zaki explains that, whil…

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.The Future of Servitization: Technologies that will make a differenceVeit Dinges, Florian Urmetzer, Veronica Martinez, Mohamed Zaki and Andy NeelyThis Executive Briefing provides an invaluable guide to the t…

June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services8 June -Through-Life Accountability: Managing Complex Services - Chara MakriIn this Webinar Chara discussed her research paper. The research looks at 17 commercial aircraft accidents that occurred globally between 2006 and 2013. The paper seeks …

The June edition of the Cambridge Service Alliance NewsletterArticles Include:In this Issue•June 2015•Making the Shift to Services Programme•Podcast on Big Data and Analytics•Annual report for 2014•Booking open for Service Week 2015•Through-Life Accountability: Managing Complex Services•Telegraph Article on Big Data•Podcast - A Capability-Based Vie…

The Annual Report 2014 for the Cambridge Service AllianceThe Annual Report for 2014 is now available to download. The report contains details of Alliance activities during 2014, as well as information on how the Alliance has created impact from its research.

Alliance researchers have presented their research at the IfM PhD Conference.Katharina GreveService co-creation in a living lab context: Innovating with the user, for the user Katharina’s research interests revolve around service co-creation. Her pilot study has been conducted in a living lab called JOSEPHS in Nuremberg/Germany. The next steps in K…

The May 2015 Monthly Paper, on 'Making and Sustaining the Shift to Services in the Animal Health Industry' by Veroncia Martinez, Veronique Pouthas and the Shift to Services Team.The objective of this paper is to explore the steps and practices regarding management of the shift to services in the context of the animal health industry. The research f…

In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services int…