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December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka VisnjicHealthcare is a fast evolving sector, where global trends force healthcare providers to adapt quickly their business models. This article focuses on the recent business model innovation of healthcare providers in Belgium and discusses their driver…

The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John MillsThe paper highlights challenges faced in translating client aspirations and fears into a complex service support contract and the potential benefits of understanding the clients’ full requirements, …

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely This paper explores the potential that diff erent forms of service off er in addressing the grand challenges that society faces - overpopulation, slow economic growth and sustainability. The paper identiö es ö ve diff erent forms of product-service system…

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely This paper explores the role of information in the servitization of manufacturing. Companies are moving from discrete provision of equipment and spare parts to long-term service contracts, which depe…

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar ChakravartyExtending economic analysis to the study of religion is not new and has been discussed by scholars from Adam Smith in the Wealth of Nations (1776) to Alfred Marshall in the Principles …

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten Case evidence and quantitative studies warn of the mixed impact of services on the financial performance for manufacturing firms. In this study we disentangle different aspects of servitiz…

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy NeelyThis paper explores the characteristics of service complexity. It identifies 76 potential factors that distinguish a complex from a simple service across the dimensions of: markets & products, technologies, production processes, adminis…

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy NeelyTransitioning towards service provision has been suggested as an advisable strategy for manufacturers responding to price competition. Servitization refers to the transition process of adding services into a goods-based offering, where the imp…

September 2012 paper on 'Using Smart Objects to build the Internet of Things' by Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlaneThe term Internet of Things (IoT) is a concept that encompasses a variety of technologies and research areas that aim to extend the existing internet to real world objects . Some of the potential…

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.The shift of manufacturers into services has been described as a process that involves the provision of services of increasing complexity. This paper analyses the characteristics of the suggested complex…

The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn ParryEnterprise Imaging is a way of providing a picture of a multi-organizational enterprise that provides products and/or service outputs. This paper describes the research basis for the imag…

The January 2013 paper on 'Thriving in Open Innovation Ecosystems: Towards a Collaborative Market Orientation' by Chander Velu, Michael Barrett, Rajiv Kohli, Torsten Oliver Salge This paper looks at the notion of market orientation to develop capabilities in innovation and performance at the ecosystem level.As the locus of competition incre…

The March 2013 paper on 'Successfully Implementing a Service Business Model in a Manufacturing Firm' by Ivanka Visnjic, Bart van LooyThis research looked at 10 sales-and-service subsidiaries of a successfully servitized manufacturing multinational in light of recent empirical evidence which suggested that there may be a performance decline as a res…

The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy NeelyThis paper casts light on major debates and dilemmas in the fields of organisational strategy and management regarding moderator variables that affect the performance outcomes of service growth st…

The June 2013 paper on 'Business Model Design in an Ecosystem Context' by Claire Weiller and Andy NeelyRadically different business models can co-exist in immature ecosystems, but the business model can evolve leading to completely different applications from those originally envisaged. As the ecosystem and businesses develop, there is a shakeout i…