News

European Operations Management Service Forum in NurembergAndy Neely presented at and co-hosted the European Operations Management Service Forum in Nuremberg in December, providing an opening address on 'Service Innovation: Concepts, Platforms and Business Models'. At this forum Katharina Greve presented the structure of the co-creation literature t…

Prof Andy Neely, Dr Veronica Martinez, Prof Kathrin Moeslein, Julia Jonas and Katharine Greve launched two workshops in The JOSEPHS Living Lab in Nurenberg, Germany on 4-5 Feb, 2016The project called 'Creating Data Templates for Economic Model Innovation: The JOSEPHS’ Lab Study' is actively supported by the NEMODE/EPSRC. In the first workshop the o…

Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visit the IfM and researchers of the Cambridge Service Alliance.Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visited the IfM and researchers of the Alliance. They were interested in the research done in the area of manufacturing and services to un…

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'Mohamed Zaki was selected to join the Service and Customer experience measurement research teams of the the 1st Academic-Practitioner Research with Impact Workshop: 'Customer Experience Management (CEM) and Big Data' on Monday 18th-Tuesday 19t…

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie CarlsonIn this monthly paper the authors illustrate how by actively scanning their stakeholder networks, not-forprofit organizations can identify opportu…

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'The Webinar discusses the recent executive briefing from the Alliance, 'Seven Critical Success Factors in the Shift to Services’, which sets out a roadmap for making the shift to services journey. It identifies the seven crit…

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.Representatives from a range of UK manufac…

In this latest video by Dr Veronica Martinez she explains the need for servitization.Dr Veronica Martinez explains that UK manufacturing companies often cannot compete on price alone, while product differentiation is getting more difficult and expensive. Services are the key to creating a more diversified business and to building stronger customer …

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive BriefingDr Veronica Martinez, Cambridge Service AllianceIn this podcast Veronica outlines the problems for organisations who are embarking on the shift to services journey or who are already on this journ…

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoeti…

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel SmithA new Executive Briefing from the Alliance, 'Seven Critical Success Factors in the Shift to Services’, …

11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely Making the shift to service and solutions often involves business model innovation. In this webinar Andy Neely revisits original research conducted by the Cambridge Service Alliance which set out to answer the question - 'what capabilities do fi…

'From Processes to Promise: How complex service providers use business model innovation to deliver sustainable growth' - White Paper released at Service Week, 21 September 2011.Executive Summary:The ‘pure’ service sector represents three quarters of the developed world’s economy. Forty per cent of manufacturing firms sell services as well as produc…

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink'Why Do Servitized Firms Fail? A Risk-Based Explanation’Ornella Benedettini, Andy Neely, Morgan SwinkA major challenge for product manufacturers that move towards service provision is to understand  the attendant risk cons…

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.Case Study - A Transition Towards a Data-Driven Business Model (DDBM)- Dr Mohamed ZakiThis webinar from the Cambridge Service Alliance discusses the recent report…