News

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.Andy Neely, Florian Urmetzer and Andrew Gill have been working with Veolia over the last month to develop a bespoke service excellence programme. After the preparation phase, the two day programme was designed and delivered in the Mol…

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar. In a new podcast from the Cambridge Service Alliance, Senior Researcher Veron…

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.'Exploring the Journey to Servitization'Firms are increasingly providing services to complement their product offerings. The vast majority of studies on the service journey, also known as servitization or servi…

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian UrmetzerIn this webinar Florian Urmetzer discusses the paper 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems'. This pap…

Find the latest news from the Alliance in the December 2016 Newsletter.The December Newsletter from the Alliance is now available.  For the FULL version click here.Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:•December 2016 Newsletter•Thank You! from the Service Alliance Team•SW2016 Industry Day Outputs•F…

Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Denmark in January.Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Den…

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS. They talked about servi…

Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to AskAndy Neely gave a keynote speech at the 9th Service Operations Management Forum (SOMF) held at Copenhagen Business School in Denmark. The title of his speech was 'Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need…

Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.The theme for this year will be 'Bridging to “new” service technology'. At this event the speakers will be examining not only the technologies important for servi…

Introduction to the Shift to Services Executive Programme - WebinarThis new webinar introduces the Shift to Services programme. A recent interview webinar has hosted by ServiceMax and Field Service News, in order to explain the research and content covered in the Alliance's Shift to Services Executive Programme. In this webinar, Dr Florian Urmetzer…

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.Congratulations to Professor Andy Neely, who has been appointed as the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations. Andy will be leading the University's strategy to enhance and develop its enga…

Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016. Mohamed spoke on the subject of Customer Experience Analytics, where he explained that firms need better tools for CX measurement, as well as new data-d…

Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.Mohamed Zaki was Invited to give a webinar presentation on 'What is Servitization and Why Should Manufacturers Care?", to the 'Ask the experts' webcast series. Mohamed's presentation looked at how ‘servitization’ is completely redefining th…

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy NeelyInvestigating risks of outcome-based service contracts from a provider's perspectiveIncreasingly servitized companies use outcome-based contracts (OBCs) or performance-based contracts (PBCs) to provide advanced serv…

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.In January, Katharina Greve presented her research “Facilitating Co-creation in Living Labs: The Customer Perspective” (co-authored by V. Martinez, J. M. Jonas a…